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Return Policy

At Hempy's Heart, we strive for 100% customer satisfaction with every purchase. From hemp fields on American farms to your home, the team at Hempy's Heart is committed to sharing the nourishing power of high-quality hemp grains with people, animals and the planet. 

 

Due to the nature of food products, please follow the return policy here:

 

Opened Food Items:

Opened food items, including those containing hemp protein and hemp seed oil, cannot be returned.

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Other Products:

For all other products (e.g., hurd, fiber, merchandise), we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 10 days of receiving your order for a full refund or exchange.

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Return Conditions:

Unopened and Unused:

The product must be unopened, unused and in its original condition.

 

Original Packaging:

The product must be returned in its original packaging with all original materials.

 

Proof of Purchase:

You must provide proof of purchase (e.g., order confirmation, invoice).

 

Return Process:

1. Contact us at info@hempysheart.com to initiate the return process. 


2. Obtain return authorization. We will provide you with a Return Merchandise Authorization (RMA) number.


3. Ship the item(s) back using a trackable shipping method. You are responsible for the cost of return shipping. Please include the RMA number on the return package.


4. Receive refund/exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange within 10 business days.

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Exceptions:

We reserve the right to refuse returns or exchanges for any reason, including but not limited to:

* Products that are damaged due to misuse or neglect.
* Products that are not returned in their original condition.
* Products that are returned without the original packaging.

 

Disclaimer:

This return policy is subject to change without prior notice.

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info{a}HempysHeart.com

316.619.7612

1604 Custer Lane
Augusta, KS 67010

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