
Return Policy
At Hempy's Heart, we strive for 100% customer satisfaction with every purchase. From hemp fields on American farms to your home, the team at Hempy's Heart is committed to sharing the nourishing power of high-quality hemp grains with people, animals and the planet.
Due to the nature of food products, please follow the return policy here:
Opened Food Items:
Opened food items, including those containing hemp protein and hemp seed oil, cannot be returned.
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Other Products:
For all other products (e.g., hurd, fiber, merchandise), we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 10 days of receiving your order for a full refund or exchange.
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Return Conditions:
Unopened and Unused:
The product must be unopened, unused and in its original condition.
Original Packaging:
The product must be returned in its original packaging with all original materials.
Proof of Purchase:
You must provide proof of purchase (e.g., order confirmation, invoice).
Return Process:
1. Contact us at info@hempysheart.com to initiate the return process.
2. Obtain return authorization. We will provide you with a Return Merchandise Authorization (RMA) number.
3. Ship the item(s) back using a trackable shipping method. You are responsible for the cost of return shipping. Please include the RMA number on the return package.
4. Receive refund/exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange within 10 business days.
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Exceptions:
We reserve the right to refuse returns or exchanges for any reason, including but not limited to:
* Products that are damaged due to misuse or neglect.
* Products that are not returned in their original condition.
* Products that are returned without the original packaging.
Disclaimer:
This return policy is subject to change without prior notice.